Return & Shipping Policy

Shipping Information

Processing time

Orders are processed within [1–2] business days, excluding weekends and holidays.

Domestic shipping (Pakistan)

1. Free standard shipping on orders over Rs 1,000
2. Standard shipping (orders under Rs 1,000): Rs [X], delivered in [X–X] business days

International shipping

1. Available to:
2. Estimated delivery: [X–X] business days
3. Customs/import duties, where applicable, are the responsibility of the customer

Order tracking

You’ll receive a tracking link by email once your order ships.

Delays

Weather, customs, and high-demand periods (sales, holidays) may affect delivery times. We’ll notify you of any significant delay.

Return & Exchange Policy

Delaysasy Returns, No Hassle

We want you to love your gear. If something’s not right, here’s how to fix it:

Return window

Items may be returned within [14/30] days of delivery, in original condition with tags/packaging intact.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned unless defective: batting gloves (if worn), mouthguards, and other intimate-wear items.

How to start a return

1. Email info@artmart.com with your order number and reason for return.
2. We’ll send return instructions and, where applicable, a return label.
3. Once received and inspected, we’ll process your refund or exchange within [X] business days. items.

Refunds

Issued to your original payment method. Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Want a different size or color? Let us know in your return request and we’ll prioritize getting the right gear to you.

Free shipping on orders over Rs 1,000

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